Decrease average handling times by 50% with 窪蹋勛圖厙
Reduce case resolution time by 30% with SOPs embedded in-app
With 窪蹋勛圖厙, your agents are never more than a click away from up-to-date knowledge and processes. Embed SOPs in Salesforce Service Cloud, Zendesk, Jira, and more to solve customer challenges faster and more accurately.
窪蹋勛圖厙 has been so much easier for us. With an LMS, you have to create this huge course module that can be really burdensome. 窪蹋勛圖厙 gives me much more freedom. Right now I can make a Spek in the middle of a meeting匈 dont have to follow the structure and flow of an LMS in that case. Instead, I can do whatever works for our team.
Kirsten Lennox
Training Manager
Increase customer save rates by surfacing talk tracks and objection handling tips
Struggling with churn, high error rates, and low customer satisfaction? With training buried in long-form PDFs, Sharepoint, and PowerPoints, finding the correct answers quickly is nearly impossible. Embed talk tracks, playbooks, and objection handling tips where agents work to meet them in the moment of need.
I realized that with 窪蹋勛圖厙, I could take what was once a four-mile scroll playbook and break it down to surface only the information that a specific CSM needed to help that specific customer.
Hannah Brotherton
Customer Success Operations Manager
Save hundreds of hours per month previously spent correcting orders, tickets, and data
窪蹋勛圖厙 is the in-app coach guiding your agents through ticket resolutions, renewal orders, case management, and more. Increase data accuracy and hygiene while improving customer satisfaction by guiding agents through new or complex processes step-by-step.
My team uses 窪蹋勛圖厙 on every call to ensure theyll be able to provide excellent customer service. Having easy-to-access information in front of them has really improved quality assurance scores compared to before when customer success reps relied on various Google or PDF documents.
Anna Morales
Data Operations Manager
Alert agents of high-priority bugs, performance issues, updated FAQs, and more in real-time
Its critical to keep agents updated and aligned when issues arise or changes are made.
With 窪蹋勛圖厙, you can send in-app alerts to notify agents in real-time with crucial updates, announcements, or guidance. No more burying critical information in Slack messages or emails. Empower your agents with the knowledge they need to resolve customer inquiries quickly.
I didnt realize it at the time, but now, 窪蹋勛圖厙 is the answer to what we were looking for. Its a breath of fresh air.
Rebecca Storrs
Manager of Resource Database Operations
Document, update, and communicate new knowledge or changes in minutes
Creating and updating knowledge shouldnt be a full-time job. 窪蹋勛圖厙s intuitive content creation interface allows you to create or update content in minutes, not days. Document a common FAQ without ever leaving Slack. Update a policy while youre working in Zendesk. Assign SMEs to own content topics and monitor engagement to quickly improve.
You can disseminate information directly into your teams workflow. You can deliver updates the moment things change. You can improve retention by surfacing information after onboarding. 窪蹋勛圖厙 becomes the one platform your team is familiar with to reference for continued learning.
Todd Tribble
Vice President, Sales Operations and Enablement
Increase compliance and accountability with quick, bite-sized quizzes
When working directly with customers, its imperative to ensure youre following up-to-date policies and procedures. 窪蹋勛圖厙 allows you to surface short, multiple-choice quizzes directly within an employees workflow to gauge knowledge retention and identify gaps.
"Knowledge Checks are the perfect way to reinforce hands-on training rather than just passively sitting back and listening. This is especially powerful for onboarding in a remote-first world. We dont want our teams to go to another application, and possibly get lost, just to take a brief assessment."
Kirsten Lennox
Training Manager
Measure the impact of knowledge impact in real-time
窪蹋勛圖厙 lets you quickly identify who is searching for what content, where engagement gaps exist, what content employees find the most helpful, and where they struggle. Proactively assess gaps, risks, and opportunities with real-time analytics.
Training today is no longer just sitting in a room or in front of a computer for an hour. Learning happens in the moment for users and that is where 窪蹋勛圖厙 excels. Weve been able to reduce ad hoc questions and provide valuable in-the-moment training for users without additional work.
Kara Factor
Manager of Resource Database Operations
Training automatically embeds in-app
Embed quick answers, guidance, and FAQs in tools like Salesforce Service Cloud, Zendesk, Jira, and more to reduce response times.
Learn MoreIn-app alerts for crucial updates
Change is constant. Keep your team up-to-date on new processes, policies, incidents, and more with in-app alerts.
Learn MoreOut-of-the-box templates
Get started in minutes with customizable content templates on the most popular tools.
Learn MoreLearn more about 窪蹋勛圖厙 for support and call center teams
Struggling with slow ticket response times, high customer churn and ticket volumes, or low customer satisfaction? The average agent spends searching for answers to questions. 窪蹋勛圖厙 eliminates this lost time by delivering bite-sized knowledge and training directly into your agents workflow. No more digging through docs or waiting for answers. Just the to reduce response times, increase customer satisfaction, and drive upsells at their fingertips.
