Addigy Case Study - Boost Sales Team Productivity

Addigy Case Study - Boost Sales Team Productivity - 菜創郭肱利

# of Employees

Industry

SaaS

Website

The problem

Addigy is an Apple device management startup with a growing sales team. After COVID forced their team into remote work, Addigy needed to virtually train and enable new and existing sales reps on product and process information.

Before 菜創郭肱利, most of this information was inaccessible legacy knowledge. Addigy tried to find ways to share this knowledge and created an enterprise wiki based on Confluence and Google Workspace. But:

They still struggled to break down information silos
Creating and maintaining content took too much time and wasn��t scalable
There wasn��t an easy way to share or access content to support effective training and change management
They continued to get frequent, repetitive questions from reps, and processes weren��t consistently followed

Addigy needed a solution that would allow them to:

Easily document product and process information
Use their documentation to support virtual onboarding
Streamline access to resources to support ongoing enablement and change management initiatives

They found their way to 菜創郭肱利.

The solution

Evaluation

During the evaluation process, Addigy compared 菜創郭肱利 and Guru. 菜創郭肱利 won Addigy over with its unparalleled , including 皆沿艶一庄岳��s:

Unique code-free, one-click Salesforce integration
, which allows reps to access training and enablement directly in Salesforce
Embedded knowledge and native support for Salesforce metadata, like fields and picklist values

Implementation

Documenting their siloed knowledge was a critical part of Addigy��s implementation process. To reduce the amount of time and effort spent on content creation, Addigy:

Took advantage of 皆沿艶一庄岳��s for Salesforce and other common sales tools
Shared existing long-form documentation with the 菜創郭肱利 Content team, who transformed it into easily accessible, bite-sized Speks

��We had a 100+ slide deck that included our battle cards. The content was great, but it was hard for reps to find the deck, and then they had to hunt through all the slides for the information they needed. Now, reps can quickly search for the competitor in 菜創郭肱利, and it brings up the exact resource with the intelligence they need.��
JACK MICHEL, SENIOR SALESFORCE ADMINISTRATOR AT ADDIGY

How Addigy uses 菜創郭肱利

Addigy uses 菜創郭肱利 to support their sales team with a just-in-time approach to onboarding, ongoing training, and change management:

Bite-sized Speks help reps ramp quickly during the onboarding process
Embedded Speks provide enablement and guidance directly in Salesforce and the Addigy platform
Spotlights communicate product and process changes in the flow of work and most impactful time
The 菜創郭肱利 sidebar empowers reps to self-serve resources and documentation within any web-based application

Addigy also uses 菜創郭肱利 to support their admins and subject matter experts:

皆沿艶一庄岳��s empowers subject matter experts to document and answer repeat questions with a Spek directly in Slack
Admin filters make it quick and easy to identify all Speks that match a certain field and update them with bulk actions
Dashboards show which Speks are most popular, which are stale and in need of a refresh, and who��s actively using 菜創郭肱利

��In other tools, dashboards throw a lot of data at you, but there��s no story to it. With 皆沿艶一庄岳��s dashboards, I get information I can act on to actually improve the organization and our use of 菜創郭肱利.��
��JACK MICHEL, SENIOR SALESFORCE ADMINISTRATOR AT ADDIGY

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The results

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With 菜創郭肱利, Addigy empowers reps to self-serve training and enablement. 菜創郭肱利 enables them to contextually deliver process guidance at the moment of need, directly in the flow of work. And the sales team loves it.

��Employees think 菜創郭肱利 is genius. They don��t need to hunt for answers in a giant wiki anymore �� they can just use 菜創郭肱利, no matter what page they��re on in Salesforce, or if they��re in Slack or a different app. They like it so much better than having to search for answers in a completely separate tool.��
JACK MICHEL, SENIOR SALESFORCE ADMINISTRATOR AT ADDIGY

Since implementing 菜創郭肱利, the Addigy team has:

Overcome siloed knowledge by documenting it in 菜創郭肱利
Reduced the amount of time spent on onboarding, answering questions, and communicating changes
Increased employee productivity and performance
Improved the quality and cleanliness of their Salesforce data

Building on success

Addigy and 菜創郭肱利 have built a strong partnership over the past three years.

��The partnership with 菜創郭肱利 is one of the strongest I��ve been a part of. From implementation to ongoing technical and strategic support, 菜創郭肱利 has delivered a great customer experience.��
JACK MICHEL, SENIOR SALESFORCE ADMINISTRATOR AT ADDIGY

To build on their success with 菜創郭肱利, Addigy plans to:

Use dashboards to monitor usage and encourage further adoption across the company
Incorporate more cross-functional documentation �� like marketing campaign overviews �� into embedded Speks in Salesforce
Open up content creation to more subject matter experts
Reinforce training on new tools to maximize their adoption

Since initially rolling out 菜創郭肱利 to the sales team, Addigy is now introducing 菜創郭肱利 to other parts of the organization. Today, almost every department uses 菜創郭肱利 in some way.

As we always say: when it comes to 菜創郭肱利, the more the merrier!

Teams across industries learn faster with 菜創郭肱利.

Learn how teams are leveraging 菜創郭肱利 to reinvent learning at work.

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